- What is DML in ITIL?
- What is a configuration?
- What does a configuration manager do?
- What is a CI in service now?
- What is the difference between asset and CI?
- What is difference between CI and CD?
- What is a CI in it?
- How does CI work?
- What is CI used for?
- What is CI in ITIL v3?
- What is the role of Configuration Manager?
- What makes a good CMDB?
- Which is the best configuration management tools?
- What are the benefits of CI?
- Who is responsible for CMDB audit?
- What is FCR in ITIL?
- What is ITSM CMDB?
- Who is responsible for configuration management?
- How do I create a CI in ServiceNow?
- What is CI relationship?
- What are examples of configuration items?
What is DML in ITIL?
The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected.
The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD..
What is a configuration?
A configuration is the way a system is set up, or the assortment of components that make up the system. Configuration can refer to hardware, software, or a combination of both.
What does a configuration manager do?
Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product’s performance, functional, and physical attributes with its requirements, design, and operational information throughout its life.
What is a CI in service now?
CI stands for Configuration Item. CIs can be used to tie tickets to the services they pertain to. Incidents and RITMs/Tasks have fields that allow you to choose the affected CI.
What is the difference between asset and CI?
The Fundamental Difference As per ITIL, a CI is a component or service item that needs to be managed in order to deliver services, and an asset is a resource or capability that contributes to the delivery of the services. Which means that an item can be tracked as both a CI and an asset if required.
What is difference between CI and CD?
The Difference between CI and CD Simply put, CI is the process of integrating code into a mainline code base. … CD is about the processes that have to happen after code is integrated for app changes to be delivered to users. Those processes involving testing, staging and deploying code.
What is a CI in it?
The term configuration item (CI) refers to the fundamental structural unit of a configuration management system. Examples of CIs include individual requirements documents, software, models, and plans.
How does CI work?
Continuous Integration (CI) is a development practice that requires developers to integrate code into a shared repository several times a day. Each check-in is then verified by an automated build, allowing teams to detect problems early.
What is CI used for?
CI enables organizations to scale in engineering team size, codebase size, and infrastructure. By minimizing code integration bureaucracy and communication overhead, CI helps build DevOps and agile workflows. It allows each team member to own a new code change through to release.
What is CI in ITIL v3?
Configuration Item (CI) A Configuration Item is an entity in a configuration management solution such as a CMDB. ITIL defines a CI as any component that needs to be managed in order to deliver an IT Service.
What is the role of Configuration Manager?
The configuration manager provides the overall Configuration Management (CM) infrastructure and environment to the product development team. … The configuration manager also has to ensure that the CM environment facilitates product review, and change and defect tracking activities.
What makes a good CMDB?
In plain terms, the CMDB is like the index for the components in the IT environment, helping understand their attributes, relationships and configurations. A key success factor in implementing a CMDB is the ability to automatically discover information about the CIs and to track changes as they happen.
Which is the best configuration management tools?
Best Configuration Management Tools (SCM Tools)#1) SolarWinds Server Configuration Monitor.#2) CFEngine Configuration Tool.#3) Puppet Configuration Tool.#4) CHEF Configuration Tool.#5) Ansible Configuration Tool.#6) SALTSTACK Configuration Tool.#7) JUJU Configuration Tool.#8) RUDDER.More items…•
What are the benefits of CI?
Top 10 Benefits of Continuous Integration and Continuous DeliverySmaller Code Changes. … Fault Isolations. … Faster Mean Time To Resolution (MTTR) … More Test Reliability. … Faster Release Rate. … Smaller Backlog. … Customer Satisfaction. … Increase Team Transparency and Accountability.More items…
Who is responsible for CMDB audit?
ROLES & RESPONSIBLITIES Ensure that all of their CIs are recorded and the associated attributes and relationship information is accurate. 2. Perform CMDB audits as requested by the Configuration Manager.
What is FCR in ITIL?
First call resolution (sometimes called “first contact resolution” or FCR) is an industry recognized metric for the performance of the Service Desk. … While ITIL acknowledges FCR as an important Service Desk metric, it steers clear of offering a target or benchmark.
What is ITSM CMDB?
Configuration management databases (CMDBs) are often referred to as “the heart of your ITSM system”. A CMDB is a repository that acts as a data warehouse – storing information about your IT environment, the components that are used to deliver IT services.
Who is responsible for configuration management?
The person responsible for configuration management implements, maintains, and improves configuration management within the framework provided by management. The holder of this role may also be responsible for the use of tools to support configuration management.
How do I create a CI in ServiceNow?
How to Create CI Relationship in ServiceNow ?Type configuration in left filter navigator and then navigate to server and then find window.Click on Window.Click on New Button.
What is CI relationship?
CI Relationships form a major part of your CMDB, as it is the relationships between the CIs that differentiate the CMDB from the asset database. A CMDB without relationships constitutes a bunch of CIs in a single database, fetched through scan or import process, or by manual addition.
What are examples of configuration items?
Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers.